Refund policy

We want you to love your Hera Hush moment. If something isn't right, we're here to help.

Change of mind

Because our eye masks are a personal-care product, we can accept change-of-mind returns on unopened boxes in original condition, within 30 days of delivery. This applies to single boxes and bundles alike. Return postage for change-of-mind returns is at the customer's cost.

Once a box has been opened we're unable to accept it back, for hygiene reasons.

Faulty or damaged items

Please check your order when it arrives. If anything is damaged, faulty or not what you ordered, contact us within 30 days and we'll make it right with a replacement or a full refund — including return postage. These rights are in addition to your rights under the Australian Consumer Law, which cannot be excluded.

How to start a return

Email hello@herahush.com.au with your order number and a quick note about what's happened (photos help for damaged items). We'll reply within 1–2 business days with next steps and a return address. Please don't send anything back before contacting us.

Refunds

Once your return arrives and has been checked, we'll let you know it's approved and refund your original payment method. Please allow up to 10 business days for the refund to appear, as banks and card providers can take a little time to process it.

If more than 15 business days have passed since we confirmed your refund and it still hasn't arrived, please contact us at hello@herahush.com.au and we'll chase it up.